Privacy Policy

At Seravellenetwork, we collect information to provide you with better investment education and financial guidance services. The data we gather helps us personalize your learning experience and deliver relevant content that matches your investment goals.

We only collect information that's necessary for providing our investment education services. You always have control over what personal information you choose to share with us, and we'll never collect sensitive data without your explicit consent.

Your information helps us deliver personalized investment education and improve our services. We're committed to using your data responsibly and only for legitimate business purposes that benefit your learning experience.

• Provide customized investment education content based on your interests and experience level
• Send you relevant market insights, educational materials, and learning program updates
• Respond to your inquiries and provide customer support when you need assistance
• Improve our platform functionality and develop new educational features
• Ensure website security and prevent fraudulent activities
• Comply with legal obligations and regulatory requirements in Australia
• Analyze usage patterns to enhance user experience and content relevance

We never use your personal information for automated decision-making that could significantly impact you. All our educational recommendations and content suggestions involve human oversight to ensure they're appropriate and valuable.

We respect your privacy and don't sell, rent, or trade your personal information to third parties for their marketing purposes. However, there are specific circumstances where we may need to share limited information to provide our services effectively.

Service Providers: We work with trusted companies that help us operate our platform, such as email service providers, web hosting companies, and analytics services. These partners only receive the minimum information necessary to perform their specific functions and are contractually obligated to protect your data.

Legal Requirements: We may disclose your information if required by Australian law, court orders, or government regulations. This includes cooperating with law enforcement investigations or complying with financial services regulatory requirements.

Business Transfers: If Seravellenetwork is acquired by or merged with another company, your information may be transferred as part of that transaction. We'll notify you before your data becomes subject to a different privacy policy.

Consent-Based Sharing: We may share information with your explicit consent for specific purposes, such as connecting you with recommended financial advisors or educational partners you've expressed interest in.

We never share your personal information with data brokers, advertising networks, or companies that might use it for purposes unrelated to your investment education journey.

Under Australian privacy laws, you have several important rights regarding your personal information. We're committed to making it easy for you to exercise these rights and maintain control over your data.

Protecting your personal information is our top priority. We've implemented comprehensive security measures to safeguard your data against unauthorized access, disclosure, alteration, and destruction.

While we take every reasonable precaution to protect your information, no internet transmission or electronic storage system is 100% secure. We recommend that you also take steps to protect your information, such as using strong passwords and logging out of your account when finished.

If we become aware of any security incident that may have compromised your personal information, we'll notify you promptly and take immediate steps to address the situation and prevent future occurrences.

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and fulfill the purposes outlined in this privacy policy.

Active Account Data: While your account remains active, we retain your profile information, learning progress, and preferences to provide continuous service and personalized content.

Inactive Accounts: If you haven't used our services for 24 months, we'll send you a reminder email. If there's no response within 60 days, we'll begin the process of anonymizing or deleting your personal information.

Legal Retention Requirements: Some information may be retained longer due to Australian regulatory requirements for financial services providers. This typically includes records of our interactions and any financial education services provided.

Deletion Process: When we delete your information, we remove it from our active systems and instruct our service providers to do the same. Some information may remain in backup systems for up to 90 days before complete removal.

You can request immediate deletion of your account and associated data at any time by contacting us. We'll process deletion requests within 30 days, subject to legal retention requirements.

We use cookies and similar technologies to enhance your browsing experience, analyze website usage, and provide personalized content. These small data files help us remember your preferences and improve our services.

Essential Cookies: These cookies are necessary for basic website functionality, such as maintaining your login session and remembering your privacy preferences. You cannot opt out of these cookies.

Analytics Cookies: We use these to understand how visitors interact with our website, which pages are most popular, and how we can improve user experience. This data is aggregated and anonymous.

Preference Cookies: These remember your choices and settings to provide a more personalized experience, such as your preferred content topics and display preferences.

Marketing Cookies: Used to deliver relevant educational content and measure the effectiveness of our educational campaigns. You can opt out of these cookies through your browser settings.

Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may limit your ability to use some features of our website. We respect your choices and provide clear information about how cookies affect your experience.

Seravellenetwork operates primarily within Australia, but some of our service providers may be located overseas. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data.

Data Transfer Safeguards: We only work with international service providers who demonstrate adequate data protection standards equivalent to Australian privacy laws. This includes contractual obligations to protect your information and comply with our privacy requirements.

Cloud Storage: Some of your data may be stored on cloud servers located in countries with strong data protection laws, such as the United States, Canada, or the European Union. These transfers are protected by appropriate security measures and legal frameworks.

Your Rights: Even when your data is transferred internationally, you retain all the privacy rights outlined in this policy. You can contact us to understand where your specific data is stored and processed.

We regularly review our international data transfer practices to ensure they meet the highest standards of data protection and comply with evolving privacy regulations worldwide.

Our investment education services are designed for adults and we do not knowingly collect personal information from children under 18 years of age. If you're under 18, please do not provide any personal information through our website or services.

If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete that information from our systems and prevent further collection.

Parental Responsibility: We encourage parents and guardians to monitor their children's internet usage and teach them about online privacy and safety. If you believe your child has provided personal information to us, please contact us immediately.

Educational Content: While our educational content about investing and personal finance may be valuable for young adults learning about money management, our services require users to be at least 18 years old to create an account.

For families interested in financial education for younger individuals, we recommend consulting with qualified financial educators who specialize in age-appropriate financial literacy programs.

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through multiple channels to ensure you're aware of how these changes might affect you.

Notification Methods: We'll send email notifications to your registered email address and display prominent notices on our website when important changes are made. For minor updates, we'll update the "Last Updated" date at the top of this policy.

Significant Changes: If we make changes that materially affect how we collect, use, or share your personal information, we'll provide at least 30 days' notice before the changes take effect. This gives you time to review the changes and make informed decisions about your account.

Your Options: If you disagree with changes to our privacy policy, you can contact us to discuss your concerns or choose to close your account before the changes take effect. We'll respect your decision and process your request according to your privacy rights.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our services after changes become effective indicates your acceptance of the updated policy.